Need Help with Your Oxalic Acid Vaporizer?

At Lorob Bees, LLC, we want to ensure you're getting the most out of your oxalic acid vaporizer. Before reaching out to us, we encourage you to read through the detailed product descriptions. Copies can be found in the InstantVap description, available for download.

We also have a variety of instructional videos on our YouTube channel, covering proper use, cleaning, and answering frequently asked questions. Make sure to check them out for troubleshooting tips and product care.

How to Reach Us

For service inquiries, please include as much detail as possible to help us assist you faster. Here’s what we need from you in your first email:

• When was the product purchased
• Battery brand and amp-hour rating
• Place of battery purchase (Amazon, Home Depot, etc.)
• Model of vaporizer
• What product you are reaching out about
• Any other relevant information about the issue

We also require a downloadable form to be included with any return or service units. This ensures we assess and return your equipment as quickly as possible. You can download the form here. Please note, this form and the email address listed below both go directly to the same email for ease of use.

Direct Contact Information

You can reach us directly for support:

• Email: lorobbees@gmail.com (We aim to respond within 24 hours)
• Phone/Text: 410-618-6013 (This is the direct phone number for Rob Pollock, the owner. Please call or text with questions during our available hours: Mon-Fri, 9 AM - 2 PM ET.)

Please include all the necessary details to help us resolve your issue quickly. We look forward to helping you!