Help Center
Everything we get asked, answered in one place. These are the same answers we give by email and at bee clubs, written down by the people who build and service the machines.
Using your InstantVap
- Getting started with your InstantVap — first treatment, start to finish.
- What is included in the box
- Plunger capacity and how to adjust your dose
- Cleaning an InstantVap — the step most people skip, and what happens when they do.
- Will a 20V battery work on the InstantVap 18V?
Treating your bees
- When should I treat a swarm for mites?
- All beekeeping guides — varroa, oxalic acid dosing, pests and diseases.
- Compare the four oxalic acid vaporizers
Orders, shipping and returns
- Order fulfillment timeline
- Returns — unused and undamaged within 30 days, no restocking fee.
- Current discounts
Service and warranty
- Service and warranty — 2-year parts warranty, all repairs done in-house.
- Warranty information and how to reach us
Still stuck? Email us and we will get you sorted.
Include these four things in your first message and you will usually get an answer the same day: the date you bought it, your battery brand and amp-hour rating, where you bought the battery, and which model you own. Contact us.