Refund policy

1. Utilizing the Self-Return Section:

   • We strongly encourage our customers to use the self-return section on our website to document and process their returns. This ensures faster processing and helps us keep track of your return more efficiently.

2. Unshipped Orders:

   • Orders that have not yet been shipped are eligible for a 100% refund.

3. Returns within 30 Days:

   • Unused products delivered can be returned or exchanged within 30 days of receipt.
   • To be eligible for a return, the item must be unused and undamaged, in its original condition and suitable for restocking.
   • Units that have been used are not accepted for return. Used units remain covered by our two-year warranty and we repair them as needed.
   • There will be a 5% restocking fee for these returns.

4. Used or Damaged Products:

   • We offer limited refunds for products that have been used or are damaged. However, we do provide warranty assistance. If you encounter an issue with the product, please email us with your name, order details, and a description of the problem.
   • For warranty claims, mail the unit to: 9807 Jonathan ct Baltimore, Maryland 21220

5. Customer's Responsibility for Return Shipping:

   • Customers are responsible for covering the cost of return shipping.

6. Final Sale Items:

   • EZ-OX oxalic acid is a final sale item and cannot be returned.

Thank you for choosing us! If you have questions or need assistance with using the self-return section or understanding our return policy, please feel free to contact our support team.